This page provides a list of the standard USPS Product Tracking & Reporting (PTR) scan status events as packages are processed through their system.
If you are trying to get an idea of where a package is after checking its status on the USPS website, you can get more information by visiting our USPS Tracking – Where Is My Package? page.
You can search for specific codes using the search box below.
This table includes the different type of USPS status event codes you might see when tracking your package, along with additional descriptive information regarding that status.
Customer Daily Extract Description | External (USPS.com) Second Level Scripting | External (USPS.com) First Level Scripting | External (USPS.com) Status Category | Event Description |
|---|---|---|---|---|
| DELIVERED | Delivered | Your item was delivered at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The article has been delivered and a delivery scan recorded the time and date of delivery |
| DELIVERED IN/AT MAILBOX | Delivered, In/At Mailbox | Your item was delivered in or at the mailbox at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to the delivery receptacle |
| DELIVERED FRONT DOOR/PORCH | Delivered, Front Door/Porch | Your item was delivered at the front door or porch at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to the front door or the front porch |
| DELIVERED PARCEL LOCKER | Delivered, Parcel Locker | Your item was delivered to a parcel locker at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to a USPS parcel locker attached to a Cluster Box Unit |
| DELIVERED LEFT WITH INDIVIDUAL | Delivered, Left with Individual | Your item was delivered to an individual at the address at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was left with an individual at the delivery address |
| DELIVERED FRONT DESK/RECEPTION/MAIL ROOM | Delivered, Front Desk/Reception/Mail Room | Your item was delivered to the front desk, or mail room reception area at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to the front desk or reception area of the delivery address |
| DELIVERED GARAGE/ALT LOCATION AT ADDRESS | Delivered, Garage or Other Location at Address | Your item was delivered to the garage or an alternate location at the address at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to a location as specified |
| DELIVERED NEIGHBOR AS REQUESTED | Delivered, Neighbor as Requested | Your item was delivered to a neighbor as requested at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to a neighbor as requested online by the addressee |
| DELIVERED PO BOX | Delivered, PO Box | Your item has been delivered and is available at a PO Box at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to a PO Box. |
| DELIVERED INDIVIDUAL PICKED UP AT USPS | Delivered, Individual Picked Up at Postal Facility | Your item was picked up at a postal facility at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was picked up by an authorized recipient at a postal facility. |
| DELIVERED INDIVIDUAL PICKED UP AT PO | Delivered, Individual Picked Up at Post Office | Your item was picked up at the post office at TIME on DATE in ZIP Code ZIPCODE. | Delivered | The item was picked up by an authorized recipient at a post office. |
| DELIVERED PARCEL LOCKER | Delivered, Parcel Locker | Your item was delivered to a parcel locker at TIME on DATE in ZIP Code ZIPCODE. | Delivered | The item was delivered to a non-USPS parcel locker |
| DELIVERED TO AGENT | Delivered, To Agent | Your item has been delivered to an agent at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to an agent of the recipient. This is not the same as the use of the official "authorized agent" indication (which would appear in artifacts like a proof of delivery letter). |
| DELIVERED TO ORIGINAL SENDER | Delivered, To Original Sender | Your item has been delivered to the original sender at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The tracking system appends this nomenclature to the delivery event when a determination has been made that the delivery is to the sender (as opposed to the recipient). |
| DELIVERED | DELIVERED | Your item was delivered at <TIME> on <DATE> in <LOCATION>. The item was signed for by <RECIPIENT> (Authorized Agent). | Delivered | This set of events is used when the delivery is made not to the specified recipient, but rather to that recipient's agent on file. |
| NOTICE LEFT | Notice Left (Subset Below) | We attempted to deliver your item at TIME on DATE in CITY, STATE ZIPCODE. You may arrange redelivery by using the Schedule a Redelivery feature on this page or may pick up the item at the Post Office indicated on the notice beginning NEXTDAY. If this item is unclaimed by RETURN DATE then it will be returned to sender. | Delivery Attempt: Action Needed | Delivery was attempted. The notice shows options for pickup or re-delivery. This notice was left for one of the following reasons: |
| RECEPTACLE FULL/ITEM OVERSIZED | Notice Left (Receptacle Full/Item Oversized) | We attempted to deliver your item at TIME on DATE in CITY, STATE, ZIPCODE and a notice was left because the receptacle was full or the item was oversized. You may arrange redelivery by using the Schedule a Redelivery feature on this page or may pick up the item at the Post Office indicated on the notice beginning NEXTDAY. If this item is unclaimed by RETURN DATE then it will be returned to sender. | Delivery Attempt: Action Needed | ***The item could not be placed in the delivery receptacle, either because the receptacle was full or because the item was too large to fit |
| NO SECURE LOCATION AVAILABLE | Notice Left (No Secure Location Available) | We attempted to deliver your item at TIME on DATE in CITY, STATE, ZIPCODE and a notice was left because no secure delivery location was available. You may arrange redelivery by using the Schedule a Redelivery feature on this page or may pick up the item at the Post Office indicated on the notice beginning NEXTDAY. If this item is unclaimed by RETURN DATE then it will be returned to sender. | Delivery Attempt: Action Needed | ***There was no location deemed safe to deliver the item and there was no endorsement to 'leave if no response' |
| NO AUTHORIZED RECIPIENT AVAILABLE | Notice Left (No Authorized Recipient Available) | We attempted to deliver your item at TIME on DATE in CITY, STATE, ZIPCODE and a notice was left because an authorized recipient was not available. You may arrange redelivery by using the Schedule a Redelivery feature on this page or may pick up the item at the Post Office indicated on the notice beginning NEXTDAY. If this item is unclaimed by RETURN DATE then it will be returned to sender. | Delivery Attempt: Action Needed | ***The item could not be delivered because a signature was required |
| USPS IN POSSESSION OF ITEM | USPS in possession of item (Carrier/On Street User/Window) USPS expects item for mailing (SSK) USPS picked up item | USPS is now in possession of your item as of TIME on DATE in CITY, STATE ZIPCODE. USPS has received electronic notification from our Self-Service Kiosk (SSK) in CITY, STATE ZIPCODE on DATE to expect your item for mailing. USPS picked up your item at TIME on DATE in CITY, STATE ZIPCODE. | Accepted | If the item was picked up, either as part of a scheduled pickup or by the carrier on the route, the event will display as 'Picked Up'. If the item was scanned in the office, either at the retail counter or on the back dock, the event will display as 'USPS in possession of item' |
| REFUSED | Refused | Your item was refused by the addressee at TIME on DATE in CITY, STATE ZIPCODE and is being returned to the sender. | Alert | The item was refused at the time delivery was attempted or after delivery to customer |
| FORWARDED | Forwarded | Your item was forwarded to a different address at TIME on DATE in CITY, STATE. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect. | Alert | The addressee has an active forwarding order on file and the item was sent to the new address |
| ARRIVAL AT UNIT | Arrived at Post Office | Your item arrived at the Post Office at TIME on DATE in CITY, STATE ZIPCODE. | In Transit | The item has arrived at the local Post Office on the day indicated and is scheduled for delivery. Usually, if the item arrives before 9:30 am, it will be delivered that day; if after 9:30 am, on the next business day |
| MISSENT | Arrived at USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | USPS redirected the item to the correct delivery unit on the next mail dispatch after it was routed incorrectly. |
| RETURN TO SENDER | Return to Sender (Subset Below) | Your item was returned at TIME on DATE in CITY, STATE because it could not be delivered as addressed. | Alert | The item is being returned to sender for one of the following reasons: |
| NO SUCH NUMBER | No Such Number | Your item was returned to the sender on DATE at TIME in CITY, STATE, ZIPCODE because of an incorrect address. | Alert | ***Some component of the delivery address was missing or invalid. |
| INSUFFICIENT ADDRESS | Insufficient Address | Your item was returned to the sender on DATE at TIME in CITY, STATE, ZIPCODE because of an incomplete address. | Alert | ***There is not enough information in the address to make a delivery |
| MOVED LEFT NO ADDRESS | Moved, Left no Address | Your item was returned to the sender on DATE at TIME in CITY, STATE, ZIPCODE because the addressee moved and left no forwarding address. | Alert | ***The addressee has moved and no forwarding order is active |
| FORWARD EXPIRED | Forward Expired | Your item was returned to the sender on DATE at TIME in CITY, STATE, ZIPCODE because the forwarding order for this address is no longer valid. | Alert | ***The addressee's forwarding order has expired and the item is being returned to sender |
| ADDRESSEE UNKNOWN | Addressee Unknown | Your item was returned to the sender on DATE at TIME in ZIP Code ZIPCODE because the addressee was not known at the delivery address noted on the package. | Alert | ***The addressee is not known at the address on the item |
| VACANT | Vacant | Your item was returned to the sender on DATE at TIME in CITY, STATE, ZIPCODE because the address was vacant and no further information was available. | Alert | ***The house or business is vacant |
| UNCLAIMED/BEING RETURNED TO SENDER | Unclaimed/Being Returned to Sender | Your item could not be delivered on DATE at TIME in CITY, STATE ZIPCODE. It was held for the required number of days and is being returned to the sender. | Alert | ***A notice and reminder were left but no one claimed the item before the DMM stipulated hold period (typically 15 to 30 days) was over |
| RETURN TO SENDER | Return To Sender | Your item was returned to the sender on DATE at TIME in CITY, STATE ZIPCODE because it could not be delivered as addressed. | Alert | ***The item was returned to sender for a reason not specified elsewhere (typically when the recipient is deceased) |
| RETURN TO SENDER | Return To Sender | Your item was returned to the sender on DATE at TIME in CITY, STATE ZIPCODE because it could not be delivered as addressed. | Alert | ***The item was returned to sender for a reason not specified elsewhere |
| PROCESSED THROUGH USPS FACILITY | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | The item was sorted in the processing facility indicated by the city, state and ZIP Code. Depending on the class of mail, or origin and destination of the parcel, customers may see more than one of these events, but only the first / last such scan at each site on a calendar day; others are suppressed. Note that on USPS internal sites the event is referred to as "Enroute / Processed". |
| SEIZED BY LAW ENFORCEMENT | Seized by Law Enforcement | Please contact the US Postal Inspection Service for further information. | Alert | The item is in the possession of a law enforcement agency. |
| VISIBLE DAMAGE | n/a | n/a | n/a | This event indicates that a USPS noticed and documented damage to the item being delivered. |
| AVAILABLE FOR PICKUP | Available for Pickup | Your item arrived at the CITY, STATE ZIP CODE post office at TIME on DATE and is ready for pickup. | Available for Pickup | The item may be picked up at the post office or caller or firm service location. |
| AVAILABLE FOR PICKUP | Arrived at Military Post Office | Your item arrived at <LOCATION> on <DATE> at <TIME>. You can inquire about the status of your item by clicking CUSTOMER INQUIRY from https://amps.usps.gov/jy2/frm.htm. | Available for Pickup | This use case is specific to packages destined to a military location. |
| AVAILABLE FOR AGENT PICKUP | Available for Agent Pickup | Your item arrived at the CITY, STATE ZIP CODE post office at TIME on DATE and is ready for pickup by the agent. | Available for Agent Pickup | This scripting / language is invoked when items are added to a firm book where the firm name begins with DLPT. This is what should be used with the delivery partner program. |
| MIS-SHIPPED | Arrived at USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | A shipping partner or their agent responsible for transporting the item to USPS dropped it at the wrong USPS facility |
| AVAILABLE FOR RETURNS AGENT | Available for Pickup | Your item is available for pickup by the shipping agent on DATE at TIME in CITY, STATE ZIPCODE. | In Transit | Indicates a returned package is ready for pick up by Returns Logistics Agent at one of the Post Offices or Processing Facilities designated as a Parcel Return Service location. This event is applicable to Parcel Return Service only. |
| TENDERED TO RETURNS AGENT | Picked Up by Shipping Agent | Your item was picked up by the shipping agent at TIME on DATE, in CITY, STATE ZIPCODE. | Delivered to Agent | USPS handed off a Parcel Return Service package to the Returns Logistics Agent that processes returns for the shipping customer or merchant that sold the original item being returned. |
| NO ACCESS | Delivery Attempted - No Access to Delivery Location | We attempted to deliver your package at <TIME> on <DATE> in <LOCATION> but could not access the delivery location. We will redeliver on the next business day. | Alert | The item was attempted but not delivered because the employee could not access the delivery location (e.g., gated community where an access code is required). |
| RETURN TO SENDER / NOT PICKED UP | Processed through USPS Facility | Your item was processed through and left our CITY, STATE ZIPCODE facility on DATE at TIME. The item is currently in transit to the destination. | Alert | This is an event used primarily for Parcel Return Service or Hold for Pickup Items. |
| DISPOSED BY POST OFFICE | Dead Mail / Disposed by Post Office | Your item could not be delivered or returned to sender. Because the item was perishable, it has been disposed of by the Post Office. | Alert | The mailed article cannot be delivered, forwarded or returned. Because the item was perishable, the local post office disposed of it. |
| DEAD MAIL / SENT TO RECOVERY CENTER | Dead Mail/Sent to Mail Recovery Center | Your item could not be delivered or returned to sender. It is being forwarded to a USPS mail recovery center where it will be processed. | Alert | The mailed article cannot be delivered, forwarded or returned. It has been sent to the Atlanta, GA Mail Recovery Center |
| n/a | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | This event is specific to Registered Mail. |
| VAULT TURNOVER | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | This event is specific to Registered Mail. |
| TRANSFER TO EMPLOYEE | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | This event is specific to Registered Mail. |
| REGISTERED MAIL DISPATCH SIGNATURE | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | This event is specific to Registered Mail. |
| REGISTERED MAIL DISPATCH WITNESS | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | This event is specific to Registered Mail. |
| TRANSFER FROM VAULT | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | This event is specific to Registered Mail. |
| RECEIVED AT OPENING UNIT | Received at Opening Unit | Your shipment was received at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | An Open & Distribute shipment has been received and opened at the destination processing facility or post office so the contents can be sorted |
| USPS HAND OFF TO SHIPPING PARTNER | Tendered to Returns Agent | Your item has been tendered to the returns agent at TIME on DATE in CITY, STATE ZIPCODE. The Postal Service no longer has the item and no further tracking updates are expected. | Delivered to Agent / In Transit | The item -- typically Parcel Return Service -- has been handed off to a returns agent. This activity takes place at a USPS processing facility (as opposed to a delivery unit). Note: the 42 event may also be seen on GXG items. This is when GXG items are added to a firm book for tender to the GXG partner. |
| PICKED UP | Delivered | Your item was delivered at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The item was delivered to the recipient. The 43 event indicates that the delivery took place at a postal facility. |
| INTERCEPTED | Intercepted | This item has been intercepted on DATE at TIME, in CITY, STATE ZIPCODE and redirected as requested by the sender. | Alert | The mailer has authorized USPS to intercept a package before delivery and return it to the sender. |
| TENDERED TO MILITARY AGENT | Tendered to Military Agent | Your item has been tendered to a military agent in CITY, STATE ZIPCODE on DATE at TIME. | In Transit | The item has left the custody of the USPS (outbound) or has left the ISC enroute to inbound mail processing |
| DUPLICATE 1 XXX (where XXX is the type of event duplicated) | n/a | n/a | n/a | The item is being flagged as having a tracking number that is the same as a tracking number on a different package. |
| BUSINESS CLOSED | Delivery Attempted - No Access to Delivery Location | We attempted to deliver your package at <TIME> on <DATE> in <LOCATION> but could not access the delivery location. We will redeliver on the next business day. | Delivery Attempt | The item cannot be delivered because the business is closed |
| HELD AT POST OFFICE | Held at Post Office, At Customer Request | Your item is being held at the <LOCATION> post office at <TIME> on <DATE>. This is at the request of the customer. | Delivery Attempt | The item could not be delivered because of instructions provided by the customer. |
| DELIVERY EXCEPTION LOCAL WEATHER DELAY | Delivery Exception, Local Weather Delay | We were unable to attempt delivery of your item on DATE at TIME in CITY, STATE ZIPCODE due to hazardous or unsafe weather conditions. Your item will go out for delivery on the next business day as conditions permit. | Alert | The item could not be attempted and / or delivered due to local weather conditions. |
| HELD AT POST OFFICE AT CUSTOMER REQUEST | Held at Post Office, At Customer Request | Your item is being held at the CITY, STATE ZIP CODE post office at TIME on DATE. This is at the request of the customer. | In Transit | The item is being held at the post office because the customer has made a request to that effect. |
| HELD AT PO RETRIEVED FROM FULL LOCKER | Held at Post Office, Retrieved from full parcel locker | Your item is being held at the CITY, STATE ZIP CODE post office at TIME on DATE. The item was removed from a full parcel locker. | The item is being held at the post office because the it had been in a parcel locker but had not been retrieved. In order to make room for newer parcels, it is instead held at the office. | |
| ON ROUTE | Out for Delivery Out for Redelivery | Your item is out for delivery on DATE at TIME in CITY, STATE ZIPCODE. Your item is out for redelivery on DATE at TIME in CITY, STATE ZIPCODE. | Out for Delivery | A physical scan event stating that the article has left the delivery office with a carrier, and delivery is intended on that day. This scan is generally used for items that are being redelivered (following a failed first attempt). |
| DELIVERED TO AGENT FOR FINAL DELIVERY | Delivered to Agent fo Final Delivery | Your item has been delivered to a agent for final delivery agent in ZIP Code ZIPCODE on DATE at TIME. | Delivered to Agent | The item has been delivered to an agent of the residence or institution to where it has been addressed (college, hospital, condominium, etc.) |
| RESCHEDULED TO NEXT DELIVERY DAY | Rescheduled to Next Delivery Day | Your item was returned to the Post Office for address verification on DATE at TIME in LOCATION because of an incomplete address. Your item will go out for delivery on the next business day if the address can be verified. | Alert | The local post office has indicated that there was a problem with the employee determining the correct address, so the item needed to be brought back to the office for address verification, with the item going out for delivery (again) on the next business day. |
| RESCHEDULED TO NEXT DELIVERY DAY | Rescheduled to Next Delivery Day | We apologize we are unable to attempt delivery of your item on DATE in CITY, STATE ZIP CODE due to an unforeseen operational issue. Your item will go out for delivery on the next delivery day. | Alert | The local post office has indicated that there is a delay impacting the delivery of the item. |
| DELIVERY EXCEPTION ANIMAL INTERFERENCE | Delivery Exception, Animal Interference | We were unable to attempt delivery of your item on DATE at TIME in CITY, STATE ZIPCODE due to interference by an animal. Your item will go out for delivery on the next business day as conditions permit. | Alert | The local delivery employee has indicated that because of interference by an animal at the delivery location, the employee could not attempt delivery of the item. |
| AVAILABLE FOR REDELIVERY OR PICKUP | Available for Redelivery or Pickup DATE TIME POST OFFICE NAME POST OFFICE STREET ADDRESS POST OFFICE CITY POST OFFICE STATE POST OFFICE ZIP CODE PICKUP DAYS AND TIMES | As of TIME on DATE, your item is available for redelivery or pickup. You may schedule a redelivery or your item can be picked up at POST OFFICE NAME, POST OFFICE STREET ADDRESS, POST OFFICE CITY, POST OFFICE STATE POST OFFICE ZIP CODE by RETURNDATE. | Delivery Attempt, Action Needed | This event signifies that the employee has brought the package back to the office following a failed first attempt, and the item has been placed back on the shelf such that it is ready for redelivery or pickup. |
| PREPARED FOR REDELIVERY | Prepared for Redelivery | Your item was prepared for redelivery on DATE at TIME in LOCATION. | Alert | This event signals that the employee has pulled the package from the shelf in preparation for taking it out for redelivery. |
| ARRIVE USPS FACILITY | Arrived at USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | This is a trailer arrival event, meaning that the item was nested to a container that was scanned as arriving at a USPS facility. |
| ACCEPTANCE AT DESTINATION | Accepted at USPS Destination Sort Facility | Your item has been accepted at our destination sort facility at TIME on DATE in ZIP Code ZIPCODE. | Accepted | The item has arrived at the USPS destination entry processing facility or post office |
| ARRIVE USPS FACILITY | Arrived USPS Facility | Your item arrived at our CITY, STATE ZIPCODE facility on DATE at TIME. | In Transit | The item is in an Open & Distribute container that received an Acceptance (03) event. |
| n/a | n/a | n/a | n/a | The item, following an acceptance event, is moving toward its destination. |
| CUSTOMS CLEARANCE | Customs Clearance | Your item is being processed through a sort facility in LOCATION at TIME on DATE. | In Transit | The article has cleared US Customs and will be tendered to USPS |
| OUTBOUND - OUT OF US CUSTOMS | Received by U.S. Postal Service from U.S. Customs | Your item was received by the U.S. Postal Service from U.S. Customs. | In Transit | US Customs has released the article to USPS |
| DEPART USPS FACILITY | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | The item is in an Open & Distribute container that received an Enroute (10) event. |
| AWAITING DELIVERY SCAN | Awaiting Delivery Scan | The delivery status of your item has not been updated as of <DATE>, <TIME>. We apologize that it may arrive later than expected. | Alert | An acceptable delivery event (Delivery, notice left, etc.) has not taken place within 14 hours of the Out for Delivery event |
| DEPARTED | Departed USPS Facility | Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | The item is nested to a container that was scanned as departing a facility. |
| DEPART USPS FACILITY | Departed USPS Facility | Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | Sortation process at the distribution facility is complete; the item is being dispatched on the next available transportation to the next processing facility or the destination delivery unit |
| RETURN RECEIPT ASSOCIATED | Return Receipt Associated | The U.S. Postal Service has received electronic notification on DATE at TIME that you have associated a return receipt to your item. | Pre-Shipment | The sender of the package has purchased Return Receipt Service, PS Form 3811 (Hard Copy Green Card). This event indicates that the tracking number for the host item and its Return Receipt tracking number have been associated during the acceptance process. |
| DEPART USPS FACILITY | Departed USPS Facility | Your item departed our USPS facility in ZIP Code ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | The item is nested to a container that was scanned as being loaded onto transportation at a USPS facility. |
| ARRIVAL AT DESTINATION ADDRESS | Expected Delivery | The Postal Service anticipates delivering your mail with today's deliveries at approximately TIME on DATE in CITY, STATE ZIPCODE. | Delivered | USPS has used geo-location data and analytics to determine that the letter is on the delivery route to be delivered with today's mail. |
| PROCESSING EXCEPTION | Processing Exception | The Postal Service has identified a problem with the processing of this item at TIME on DATE in CITY, STATE ZIPCODE. The local facility has been alerted and is taking steps to correct the problem. | Alert | USPS has detected a processing irregularity for the item. |
| PRE-SHIPMENT INFO SENT USPS AWAITS ITEM | Pre-Shipment Info Sent to USPS, USPS Awaiting Item | The U.S. Postal Service was electronically notified by the shipper on DATE to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. | Pre-Shipment | USPS has received the electronic transmission of manifest shipment information from the sender. This does not signify receipt of the shipment, only the intent to tender it to USPS. Once the shipment is received by USPS, tracking status will be updated and an expected delivery date will be made available. This event is displayed on USPS.com USPS Tracking only when it is the earliest status for the item. |
| PICKED UP AND PROCESSED BY AGENT | Picked Up and Processed by Agent | Your item was picked up and processed by the shipping agent on DATE. | In Transit | A Reverse Manifest has electronically recorded the item and the Reverse Logistics provider has sent the data to USPS in advance of payment |
| ALERT MID USER NEEDS TO BE REGISTERED | n/a | n/a | n/a | This is generated when the PIC MID does not exist in PTR's customer reference data. |
| ALERT MID HAS BEEN INACTIVATED | n/a | n/a | n/a | This is generated when the mailer ID in the EFN is not certified. This also gets generated if the PIC MID is not certified. |
| N/A | In Transit, Arriving Late | The item is currently in transit to the next facility as of DATE. | In Transit | This event helps to fill a visibility gap for customers using the tracking web site. This is the default language used |
| N/A | In Transit to Next Facility | Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. | In Transit | This event helps to fill a visibility gap for customers using the tracking web site. This is the language used when PTR has been unable to store an expected delivery date for the item. |
| N/A | In Transit, Arriving on Time | Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. | In Transit | This event helps to fill a visibility gap for customers using the tracking web site. This is the language used when we believe the item will be delivered after the expected delivery date. |
| ORIGIN ACCEPTANCE | Accepted at USPS Origin Facility | Your item has been accepted at the origin sort facility at TIME on DATE in CITY, STATE ZIPCODE. | Accepted | A calculated event attaching acceptance to an item based on the first processing scan at a sort facility. |
| PROCESSED AT USPS DESTINATION FACILITY | Processed At USPS Destination Facility | Your item was processed at our CITY, STATE ZIPCODE destination facility on DATE at TIME. | In Transit | The item is in an Open & Distribute container that received a Received at Opening Unit (41) event. |
| OUT FOR DELIVERY | Out for Delivery or Distribution to PO Box in Progress | Your item is out for delivery on DATE at TIME in CITY, STATE ZIPCODE. or Final distribution to your PO Box is in progress as of TIME on DATE in CITY, STATE ZIPCODE. | Out for Delivery | The item is out for delivery. This may be triggered by the 'Sorting Complete' event or the employee's scanning of the Depart2Route barcode. Additionally, if / when the event is generated by TRP, it may be triggered by the employee breaking the geofence, by the employee's scanning of the Depart2Route barcode, and / or the employee's scanning of the Hotcase barcode. |
| PROCESSING EXCEPTION OTHER DELAY | Processing Exception, Other Delay | Your shipment has potentially been delayed due to emergency or other conditions at TIME on DATE in CITY, STATE ZIPCODE. | Alert | The item was either being processed from or headed to a location that is being impacted by a delay of some sort. |
| SORTING/PROCESSING COMPLETE | Sorting Complete | All sorting has been completed at the delivery unit for today's deliveries at TIME on DATE in CITY, STATE ZIPCODE. | In Transit | All packages intended for today's delivery have been sorted to their respective carrier routes or Post Office Box sections. This event may trigger the 'Out for Delivery' scan event |
| LISTED ON REGISTERED MAIL DISPATCH BILL | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | Used for Registered Mail only. Item has been added to a Registered Mail Dispatch Bill. |
| DISPATCH FORM DISCREPANCY | Arrived at USPS Facility or Departed USPS Facility | Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. Or Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | Used for Registered Mail only. The employee has noted a discrepancy related to the Registered Dispatch Bill. |
| DEPART POST OFFICE | Departed Post Office | Your item has left our acceptance facility and is in transit to a sorting facility on DATE at TIME in CITY, STATE ZIP CODE. | In Transit | Articles receiving an Acceptance scan at the retail window or by a carrier have left the local Post Office and are enroute to the first USPS processing facility. |
| DEPART USPS FACILITY | Departed USPS Facility | Your item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. | In Transit | The item is nested to a container that was scanned as having departed a USPS facility. |
| SHIPMENT RECEIVED ACCEPTANCE PENDING | Shipment Received, Package Acceptance Pending | Your shipment was received at TIME on DATE in CITY, STATE ZIPCODE. The acceptance of your package is pending. | Accepted | An Acceptance event generated when a USPS employee scans PS Form 5630 (SCAN), the online manifest form |
| PROCESSING EXCEPTION REG TRANS DELAY | Processing Exception, Regional Transportation Delay | Your shipment has potentially been delayed due to transportation problems at TIME on DATE in CITY, STATE ZIPCODE. | Alert | The item was either being processed from or headed to a location that is being impacted by a transportation delay (e.g., air or surface transport not available) |
| ACCEPTED AT USPS FACILITY XX (where XX is the event that triggered the UA: 07, 10, or GX/MA) | Accepted at USPS Facility | Your item has been accepted at a USPS facility at TIME on DATE in ZIP Code ZIPCODE. | Accepted | An Acceptance event generated for a single piece that was not part of a mailer's manifest and which did not receive a physical acceptance scan |
| PACKAGE RESEARCH CASE CREATED XXX (where XXX is the case number if available) | n/a | n/a | n/a | A customer has initiated a case on the item via the call center. When this event is extracted, it is accompanied by the case number |
| REMINDER TO SCHEDULE REDELIVERY | Reminder to Schedule Redelivery of your item before [RETURN DATE -1 day] | This is a reminder to arrange for redelivery of your item before [RETURN DATE -1 day] or your item will be returned on [RETURN DATE]. You may arrange redelivery by using the Schedule a Redelivery feature on this page or calling 800-ASK- USPS, or may pick up the item at the Post Office indicated on the notice. | In Transit | The PTR system has determined that the item has met the published "second notice" number of days since the attempt event. The goal of this event is to let customers know that they should pick up or schedule a delivery for their item. |
| DELIVERY INSTRUCTION REQUEST FAILURE | n/a | n/a | n/a | A shipper attempted to make a delivery instruction request on behalf of their customer, but the request failed to be processed. This is typically because insufficient or incorrect information was provided by the shipper about the delivery address (e.g., no street address provided). |
| DELIVERY INSTRUCTION UNFULFILLED | n/a | n/a | n/a | The item's delivery instructions were not fulfilled. This may be because of safety concerns or another reason. |
| CARRIER PICK-UP | n/a | n/a | n/a | The customer has scheduled a carrier pickup request. Currently, this is applied to the manifest record, but not to the associated mail pieces. |
| REDELIVERY SCHEDULED | Redelivery Scheduled | The customer has requested that the Postal Service redeliver this item on DATE in CITY, STATE ZIPCODE. | In Transit | The customer has scheduled a redelivery for the item using the Redelivery website or application or by calling the Customer Care Center. |
| PACKAGE RETURN NOTICE GENERATED | n/a | n/a | n/a | maximum time period awaiting customer action to schedule redelivery or pick it up, and a |
| PACKAGE RESEARCH CASE CLOSED XXX (where XXX is the case number if available) | n/a | n/a | n/a | on an item has not been closed. When this event is extracted, it is accompanied by the case number |
| n/a | n/a | n/a | n/a | PTR when an expected delivery window has been calculated |
| WEATHER DELAY | Processing Exception, Regional Weather Delay | Your shipment has potentially been delayed due to weather conditions at TIME on DATE in CITY, STATE ZIPCODE. | Alert | The item was either being processed from or headed to a location that is being impacted by a weather delay (e.g., major snow storm). |
| RECEIVED BY AGENT | Received by Agent | Your item was received by the agent at TIME on DATE in CITY, STATE ZIPCODE. | Delivered to Agent | USPS has delivered the item to an agent of the residence or institution |
| RECIPIENT NOTIFIED BY AGENT | Recipient notified by Agent | Your item was received by the agent at TIME on DATE in ZIP Code ZIPCODE. | Delivered to Agent | The agent notified the addressee that an item is waiting and available for pickup at the mailroom |
| DELIVERED TO RECIPIENT BY AGENT | Delivered to Recipient by Agent | Your item was delivered to recipient by the agent at TIME on DATE in CITY, STATE ZIPCODE. | Delivered | The agent has delivered the item to the addressee |
| UNDELIVERABLE TO RECIPIENT BY AGENT | Undeliverable to Recipient by Agent | Your item was undeliverable to recipient by the agent at TIME on DATE in CITY, STATE ZIPCODE. | Alert | The agent was unable to deliver the item to the addressee and the item will be returned to the sender |
| NOT RECEIVED BY AGENT | n/a | n/a | n/a | The agent did not receive the item. |
| SHIPPING LBL CREATED USPS AWAITS ITEM | Shipping Label Created, USPS Awaiting Item | A shipping label has been prepared for your item at TIME on DATE in CITY, STATE ZIPCODE. This does not indicate receipt by the USPS or the actual mailing date. | A shipper has created an address label and tracking barcode for the item | |
| LABEL CANCELLED | Notified that Delivery Partner will handle delivery; check with partner or sender | The Postal Service was notified on <DATE> that the package with this tracking number will be delivered by a different delivery partner. There will be no additional USPS tracking updates. Please check with the delivery partner or sender if you need more information. | This messaging is specific to the case where the shipper indicates that they have cancelled the label. | |
| PICK UP BY SHIP PTNR USPS AWAITS ITEM | Picked Up By Shipping Partner, USPS Awaiting Item | Your item was picked up by a shipping partner at TIME on DATE in CITY, STATE ZIPCODE. This does not indicate receipt by the USPS or the actual mailing date. | On its Way to USPS | The item is part of a shipment that the mailer has turned over to a consolidator or contractor for transport to USPS |
| ARRIVED SHIP PTNR SITE USPS AWAITS ITEM | Arrived Shipping Partner Facility, USPS Awaiting Item | Your item arrived at a shipping partner facility at TIME on DATE in CITY, STATE ZIPCODE. This does not indicate receipt by the USPS or the actual mailing date. | On its Way to USPS | The item has arrived at the shipper's depot for transport to USPS |
| DEPART SHIP PTNR SITE USPS AWAITS ITEM | Departed Shipping Partner Facility, USPS Awaiting Item | Your item departed a shipping partner facility at TIME on DATE in CITY, STATE ZIPCODE. This does not indicate receipt by the USPS or the actual mailing date. | On its Way to USPS | The shipper has dispatched the item and it is enroute to a USPS facility |
| TENDERED TO POSTAL SERVICE | Tendered to Postal Service | Your item was tendered to the U.S. Postal Service by a shipping partner at TIME on DATE in CITY, STATE ZIPCODE. | Accepted | The shipper has turned over the shipment to USPS for processing and delivery. Starting with PTR release 12.0, this event will be suppressed on USPS.com USPS Tracking. |
| N/A | Merchant Order Receipt Notification, USPS Awaiting Item | We have been notified that an order has been received by the merchant for your item at TIME on DATE in CITY, STATE ZIPCODE. This does not indicate receipt by the USPS or the actual mailing date. | Pre-Shipment | The shipper has indicated to USPS that a merchant has received an order for your shipment. |
| ARRIVED AGENT FACILITY | Arrived Agent Facility | Your item arrived at an agent facility at TIME on DATE in CITY, STATE ZIPCODE. | Delivered to Agent | Parcel Return Service only -- a PRS item has arrived at the return agent's facility |
| DEPART AGENT FACILITY | Departed Agent Facility | Your item departed an agent facility at TIME on DATE in CITY, STATE ZIPCODE. | Delivered to Agent | Parcel Return Service only -- a PRS item has left the return agent's facility and is enroute to the merchant |
| DELIVERED TO AGENT BY MERCHANT | Delivered by Agent to Merchant | Your item was delivered by an agent to a merchant at TIME on DATE in CITY, STATE ZIPCODE. | Delivered to Agent | Parcel Return Service only -- a PRS item has been tendered by the return agent to the merchant |
| FINAL DISPOSITION BY AGENT | Final Disposition by Agent | Your item received its final disposition by an agent at TIME on DATE in CITY, STATE ZIPCODE. | Delivered to Agent | Parcel Return Service only -- a PRS item is in the possession of the merchant |
